A calm, human-first approach to automation

Automation doesn’t have to be complex, overwhelming, or disruptive.
I work with small organisations in a way that is thoughtful, transparent, and respectful of how people actually work.

My role is not to push tools or ready-made solutions, but to help you create workflows that feel natural, manageable, and genuinely useful — and to make sure your team feels confident using them.

Step 1 — Listen first

Before anything is built, I take the time to understand your reality.

This includes:

  • how your organisation works day to day

  • where time and energy are currently being lost

  • who is involved in which processes

  • what already works — and what definitely doesn’t

  • how comfortable your team feels with change and automation

I ask questions, observe patterns, and listen carefully.
There is no automation without understanding.

The goal of this phase: clarity — not solutions yet.

Step 2 — Build thoughtfully

Once we understand the real needs, I design and implement automation that fits your organisation.

That means:

  • simple, reliable workflows

  • tools chosen for suitability, not trendiness

  • no unnecessary complexity

  • clear ownership of processes

  • systems that can evolve with you

I work primarily with tools such as Excel, Airtable, and Microsoft Power tools, but the focus is always on what solves the problem best, not on the tools themselves.

If a system needs constant explanation, it’s too complex.

Let’s explore what could be simpler.

Let's talk

Step 3 — Train & empower

Implementation is never the end of the process.

I always include:

  • clear explanations of how the system works

  • hands-on training sessions (remote)

  • practical examples using your own data

  • space for questions and adjustments

The aim is that your team:

  • understands what was built

  • feels confident using it

  • can adapt or maintain it without depending on me

Good automation creates independence, not dependency.